1 – Keep calm, don’t panic.

2 – ONE person Dial 9-1-1. Don’t hang up!

3 – Keep calm, don’t panic. You will be asked questions. Answer clearly and slowly. As soon as you are connected 911 operator will begin dispatch.

4 – You will be asked

• Nature of the emergency
• Your location, designate one person to go to nearest entrance to guide in EMS
• A detailed, yet concise, description of what you need
• Your name and phone number

5 – Keep Calm

6 – Listen to the dispatcher. Follow orders. The better and clearer you follow orders, the higher everyone’s rate of survival will be.

7 – Don’t hang up until instructed to do so by the 911 operator.