Calling 911

Calling 911

1Keep calm, don’t panic.

2Get to your phone and dial 9-1-1. Don’t hang up if you aren’t connected immediately. It may take time for your call to be routed correctly, especially if you are on a cell phone outside of the area served by your phone’s area code and the GPS system must locate your phone.

3 Keep calm, don’t panic. You are going to be asked a few questions –

Speak clearly.

4 – Know what you will be asked. Make sure that you are aware of each of the following:

        Where is the emergency?: The emergency is not always located where  you’re calling from. Always be aware of your surroundings and where you are. Try to keep a watch out for the road signs, business names and intersections whenever you may travel.

Nature of the emergency: Do you require assistance from law enforcement, medical professionals, and/or fire fighters? In certain areas, the dispatcher or a computer will tell you to dial certain numbers to help them know which department to connect you with and who you should talk to.

A detailed, yet concise, description: Are you alone? What happened? How many details do you know? What should have the most importance? In general, the most important thing is why you need assistance.

The phone number of your phone. The dispatcher will need instructions on how to get to where you are, and may need to call back for more information. Know the phone number of your phone.

Location. Give the dispatcher your name and address

5 – Keep Calm

6 – Listen to the dispatcher. Follow orders. The better and faster you follow orders, the higher everyone’s rate of survival will be. Even in a non-lethal situation (broken bones, etc.) this is of vital importance. Have strict, unwavering faith in the dispatcher. And remember that even if the dispatcher is still asking questions or giving instructions, help is on the way.

7 – Don’t hang up until instructed to. Anything can happen, and the emergency services need to know your situation at all times. If the building is on fire, for example, the dispatcher will need to know if there are other people in the building and where any safe exits are.

8 – When the responders arrive – keep out of their way, but in a medical emergency, do tell them

The location of the patient’s Vial of Life information

The location of the patient Living Will and Do Not Resuscitate order

Which hospital to go to. Don’t designate any local Urgent Care center 

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