1 – Keep calm, don’t panic.
2 – DIAL 9-1-1. Don’t hang up, until EMS arrives.
Try and keep calm. You are going to be asked a few questions, speak clearly. Realize usually within 2 minutes help is being dispatched, while you are on call.
3 – Be prepared for the following questions:
Where is the emergency? The emergency is not always located where you’re calling from. Always be aware of your surroundings, to be as specific as you can.
Nature of the emergency: Do you require assistance from law enforcement, medical professionals, and/or fire? Location. Give the dispatcher your name and address. The phone number of the phone you are using. If you are disconnected, for some reason they can call you back. Are you alone? What happened? How many details do you know? In a medical emergency name as many symptoms as you can. Stay on the phone.
5 – Keep Calm
6 – Listen to the dispatcher. Follow orders. The better and faster you follow orders, the higher everyone’s rate of survival will be. Even in a non-lethal situation (broken bones), this is of vital importance. Have strict, unwavering faith in the dispatcher. And remember that even if the dispatcher is still asking questions or giving instructions, help is on the way.
7 – Don’t hang up until help arrives or instructed too so. Anything can happen, and the emergency services need to know your situation at all times until help is there.
8 – When the responders arrive – tell them:
- location of the patient’s Vial of Life information, have insurance available but will go to the hospital with family if available.
b. The location of the patient’s Living Will or Do Not Resuscitate order.
- Decide the hospital you want to go to. There may be times in medical situations that EMS may take you to the closest hospital, however.
9. Do not attempt to follow the ambulance. Family members should gather necessary items like insurance information, friends and family contact information, and PHONE CHARGER. Then carefully drive to the hospital chosen. Realize that you may not be able to see the patient in the hospital until initial treatment has been given.